How Can We Help You?

Visit the Flixsend registration page and follow the instructions to create your account. Provide the requested information and complete any verification steps presented during registration.

Visit the login page and enter the email address and password associated with your Flixsend account.

If you cannot access your account, use the available password recovery option or contact support.

Use the password recovery option on the login page, if available. Follow the instructions sent to your registered email address to reset your password.

Never share your password or password reset link with another person.

Users should maintain accurate account information and follow Flixsend's applicable account rules. If you need another account for a legitimate reason, contact support before creating additional accounts.

Identity verification helps protect the marketplace, establish account ownership, reduce impersonation and support fraud prevention and applicable compliance requirements.

Verification requirements may depend on the services you want to access and the applicable rules.

Depending on the verification process, you may be asked to provide an accepted government-issued identification document, personal details or other supporting information.

Always follow the requirements displayed within your Flixsend account.

Processing time may vary depending on the information submitted, document quality and any additional checks required. Check your account for the current verification status.

Review any explanation provided in your account. Check that your information is accurate and that submitted documents are clear, valid and readable.

If you believe there has been an error, contact Flixsend Support for assistance.

Flixsend is an escrow-based peer-to-peer marketplace that connects people who want to receive funds through supported digital payment platforms with people who hold balances on those platforms and are willing to purchase those balances in exchange for naira or another agreed local currency.

Flixsend facilitates the transaction through its marketplace and escrow process to help protect participating parties.

Visit the P2P marketplace and browse the available offers. You can review the payment method, exchange rate, transaction limits and other offer details before choosing an offer.

Make sure the offer supports the payment method and amount you intend to trade.

Buy and sell offers represent different sides of a P2P exchange. The offer description identifies the direction of the trade and what the advertiser is looking to buy or sell.

Always read the offer details carefully before initiating a transaction.

Supported payment methods are displayed in the marketplace and may include services such as PayPal, Zelle, Cash App and Venmo, depending on availability.

The payment methods available for a particular transaction depend on the offer selected.

Exchange rates are displayed in individual offers. Where the platform allows users to publish offers, the applicable rate and trading limits are shown in the offer details.

Review the rate and total amount before confirming a trade.

Cancellation depends on the transaction's current status and the applicable marketplace rules. Check the transaction page for available actions before attempting to cancel.

If payment has already been sent or the other party has completed an action, do not assume that the transaction can be cancelled without review. Contact support if you are unsure.

Escrow is a transaction arrangement in which an agreed asset or balance is held or reserved during a trade until the required conditions are met.

In a P2P marketplace, escrow is designed to help reduce the risk of one party completing their side of a transaction while the other party fails to fulfil theirs.

Flixsend facilitates P2P transactions through an escrow process. The transaction instructions and status shown on the platform guide participants through the required steps.

Participants should follow the instructions shown on the active transaction page and should not treat a payment screenshot or an external message as confirmation that a trade is complete.

No. Escrow is intended to provide an additional layer of transaction protection, but no marketplace or payment process can eliminate every risk.

Always verify payment details, follow the platform's instructions and report suspicious activity promptly.

Check the transaction or trade details within your Flixsend account. Use the status displayed on the platform as your reference for the next required action.

Use only the payment instructions displayed in the active Flixsend transaction. Carefully check the recipient details and amount before sending.

Do not rely on payment details sent through an unrelated social media account or an unverified external message.

Follow the instructions on your active transaction page. Where the platform requests payment confirmation or evidence, submit the requested information through the transaction interface.

Keep your payment reference and transaction records until the trade has been completed.

First, check the payment service you used to confirm whether the payment was completed, pending or reversed.

Keep the payment reference and any relevant evidence. If the transaction does not update, contact support with your Flixsend transaction reference. Do not make a second payment unless the transaction instructions or support team specifically require it.

Payment references, receipts and relevant transaction records can help establish what happened during a trade. They may also be needed if a transaction requires review or dispute resolution.

Only submit evidence through appropriate Flixsend channels. Avoid sharing sensitive account credentials or full payment login details.

Keep the transaction open where possible and use the dispute or support option available on the platform. Provide a clear explanation and relevant payment evidence.

Avoid making additional payments or agreeing to move the transaction outside Flixsend while the issue is being reviewed.

Use the dispute or support process available on the transaction page, where provided. Include your transaction reference, a description of the issue and relevant supporting evidence.

If you cannot access the dispute option, email hello@flixsend.com and include your transaction reference.

Where relevant, provide:

• Your Flixsend transaction reference.
• A brief explanation of what happened.
• The date and approximate time of the transaction.
• Relevant payment references or receipts.
• Relevant screenshots of the transaction conversation.

Never send your password, PIN, one-time password or full payment account credentials.

Resolution time depends on the nature of the issue, the availability of evidence and whether additional information is required from the parties involved.

Keep your transaction records available and respond to any requests for clarification.

• Use a strong, unique password.
• Never share your password or one-time verification codes.
• Use only the official Flixsend website.
• Keep your email account secure.
• Sign out of shared or public devices.
• Be cautious of suspicious links and messages.

No. Keep your transaction within the Flixsend marketplace and follow the instructions provided on the active transaction page.

Moving a trade outside the platform may remove important transaction records and reduce the protection available through the marketplace's escrow and dispute processes.

Do not share it. Flixsend support should not need your password, PIN or one-time password to assist you with an ordinary support request.

Stop communicating with the suspicious person and report the incident to Flixsend Support.

Contact Flixsend through hello@flixsend.com. Include the relevant account or transaction reference and describe the suspicious activity.

Do not include your password, PIN or one-time verification code in your report.

A vendor is a marketplace participant who publishes an offer to buy or sell a supported digital payment balance under specified terms.

Offer details may include the payment method, exchange rate, available amount and transaction limits.

Sign in to your Flixsend account and navigate to the P2P marketplace or offer creation area, if available to your account. Follow the on-screen instructions and provide the requested offer details.

Make sure your payment method, exchange rate, available amount and trading limits are accurate before publishing.

Offer management options depend on the offer's current status. Check your marketplace dashboard for the available edit or removal actions.

An offer connected to an active transaction may be subject to additional restrictions.

Check whether the offer is active, whether its available amount is sufficient and whether any account or verification requirements apply.

If the offer still does not appear, contact support with the offer reference and a description of the issue.

Flixsend is an escrow-based cross-border P2P marketplace designed to connect people who want to exchange supported digital payment balances.

The platform facilitates transactions between marketplace participants and provides an escrow process intended to help protect both sides of a trade.

No. These are independent third-party payment services. Their names are used only to identify payment methods that may be available through marketplace offers.

Flixsend is not the owner or operator of those services. Their terms, availability and restrictions are determined by their respective providers.

Availability may depend on supported payment methods, local requirements and the services currently offered on the platform.

Check the marketplace for the options available to your account and location.

You can contact the Flixsend team by email at hello@flixsend.com. Include a clear description of your enquiry and any relevant transaction reference.